Frequently Asked Questions
Here you will find answers to the most common questions about ordering, shipping and much more. Your question is not there? Feel free to contact us directly!
Shipping Information
What is the shipping time?
We will ship your order in an environmentally friendly manner via DHL within 2-3 working days, excluding weekends and public holidays.
How much do I have to pay for shipping?
With us, shipping is always free for you.
Which countries do you ship to?
We deliver to all countries in the DACH region: Germany, Austria and Switzerland.
Order & Payment
What payment options are available?
You have the choice between different payment options:
- Credit card
- Paypal
- Amazon Pay
- Instant bank transfer
- Klarna (payment on account)
- Google Pay
-Apple Pay
- iDEAL
- eps
Do you also offer frames?
Absolutely. We provide optional premium wooden frames for each poster, available in black, white and natural wood look
What happens if there is an error on the poster?
Unfortunately, we are often unable to make changes once your order has gone to print. Please check all information for accuracy and write to us immediately if you notice an error - before your order goes to print.
Will I receive a confirmation email?
Yes, after completing your order and payment, we will send you a confirmation to the email address you provided.
Returns & Exchanges
What do I do if my delivery is damaged?
In the event of a damaged delivery, we will usually send you a replacement free of charge. Please contact us at hello@wellentine.de
Is there a right of return?
You can exercise your right of withdrawal within 14 days of receiving the goods. However, personalized items are excluded.
You can find details and a sample cancellation form here:
Cancellation policy & cancellation form
How do I initiate a return?
Details and a sample cancellation form for returns can be found here:
Cancellation policy & cancellation form
Cooperation
Information about partnerships and our Wellentine partner program.
Do you also do collaborations?
Yes, we look forward to cooperation requests. You can find further information and the opportunity to apply as a brand ambassador or influencer here:
cooperation
Further questions
I have another question. Whom can I contact?
You can reach us by email at: hello@wellentine.de
We look forward to hearing from you!
You can reach us by email at: hello@wellentine.de
